Brits love to moan, grumble and whinge. It's not so much that they want the problem fixed, as it's an excellent opportunity to point out how things could be handled much better (if they were running the show). If a bus is late, several silent Londoners will pitch up and engage in some mutual, grumbling banter. They may even start to enjoy themselves. Perhaps this makes little sense, but it's absolutely inbuilt at the genetic level - tutting, sighing, rolling the eyes, muttering and more sighing are all useful tools for running a system down.

They probably don't want what they're complaining about actually changed, removed, or anything radical. They just like to have their say. 'Puttting the world to rights' - is a popular expression which goes some way to explaining this phenomenon.

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